Return Policy and Customer Support

  1. Is there any warranty on your products?


  2. Can I return or exchange my purchase if I do not like it?


  3. Can I reach CellPhoneShop by phone?


  4. Does CellPhoneShop have a physical address?


  5. Can I still send my used cell phone to CellPhoneShop for cash or store credit?
  6.  

1. Is there any warranty on your products?

Ans 1: All CellPhoneShop products come with a 3-month warranty, which starts at the time of the original purchase by the end-user. The warranty will cover defects in materials and workmanship.


2. Can I return or exchange my purchase if I do not like it?

Ans 2: To ensure customer satisfaction, you can refund and/or exchange your purchase within 14 days from the purchase date. Please contact our customer support representatives at supportteam@cellphoneshop.com to obtain a Return Authorization (“RA”) and send it back with a return address. Shipping and  handling fees, however, are non-refundable. Returning products must remain intact with original packaging. Please include the original invoice in the return package. Refund will only be issued to the credit card used for the original purchase.


3. Can I reach CellPhoneShop by phone?

Ans 3: Yes. Customers can place orders by phone but a US$2.00 handling fee will be charged. Customers are encouraged to choose online orders which does not charge any handling fee. We are also providing customer support through email and phone. Should you experience any problems with our products, please email us at supportteam@cellphoneshop.com or call us at 1-866-381-1670 and we will try our best to help.


4. Does CellPhoneShop have a physical store?

Ans 4: We do not have a physical store; only online shopping is offered.


5. Can I still send my used cell phone to CellPhoneShop for cash or store credit?

Ans 5: Sorry, the phone-recycle program has ended.