Order and Payment

 
1. Is there any charge of sale tax?

 
2. How much is the shipping and handling charge for regular delivery?

 
3. How much is the shipping and handling charge for FedEx delivery?

 
4. How should I pay for my purchase?

 
Is the shipping fee charged upon each order or each item?
 
6. Can I use my FedEx account when paying for the $17.99 shipping fee for express delivery?

 
7. Where should I enter the code of the free shipping coupon?

 
8. I have used the freeship coupon on my new order. Can I apply the 20% discount on the same order as well?

 
I cannot order more than one item online.


10. I was charged twice by Paypal, but I only received one receipt via email. Was it ordered twice?



11. Do you take Purchase Orders?

 

1. Is there any charge of sale tax?

Ans 1: No, we do not charge our customers any sales tax.

2. How much is the shipping and handling charge for FedEx delivery?

Ans 2 : A flat shipping and handling charge of US$4.99/order applies to all orders around the world, including the US, Canada, the UK, etc. Regular delivery normally takes 7 working days.

3. How much is the shipping and handling charge for FedEx delivery?

Ans 3: FedEx priority delivery service costs US$17.99/order, which will take about 2 days. This service is available for customers in the United States Continental and Canada (except Virgin Islands, Puerto Rico and Northern Mariana Islands), but not for any P.O. Box address.

4. How should I pay for my purchase?

Ans 4: We can only offer payment method through Paypal and the following credit cards: Visa, Mastercard and American Express. Orders sent in with cash payment, money order, etc. will not be processed and will be returned in due course.

5. Is the shipping fee charged upon each order or each item?

Ans 5: The shipping fee is charged upon each order but not each item.

6. Can I use my FedEx account when paying for the $17.99 shipping fee for express delivery?

Ans 6: Sorry, we do not accept payment through FedEx accounts. Customers are required to pay the shipping fee if they choose FedEx delivery.

7. Where should I enter the code of the free shipping coupon?

Ans 7: When you check out, you can enter the coupon code "freeship" under the "Coupon or Gift Certificate Code" section, then you will get free shipping for your order. In case you are unable to get free shipping after entering the coupon code, please mention 'Apply Freeship' in the comment section before hitting "Place Order". Please note that the total amount of your order will not reflect that credit immediately. We will account for the free shipping when we charge the payment on your credit card.

8. I have used the freeship coupon on my new order. Can I apply the 20% discount on the same order as well?

Ans 8: The freeship coupon cannot be used with other coupons at the same order, so please use either one. Also, the freeship coupon cannot be used with express delivery.

9. I cannot order more than one item online.

Ans 9 : Please try the following options:
A) Turn on the ""All Cookies"" function in your computer. For example, if you are using Internet Explorer, go to Tools/ Internet Options/ Security/ Custom Level, and select  ""Enable Cookies"". The shopping cart will then record all the items that you have ordered.
OR:
(B) Go ahead to order one item first and fill in all required  information. Then, immediately, email us at orderchange@cellphoneshop.net and let us know the rest of the items that you would like to order. We will handle it from our end for you.

10. I was charged twice by Paypal, but I only received one receipt via email. Was it ordered twice?

Ans 10: There should be two pieces of record regarding each purchase: the first one for authorization purpose and the second one represents the actual charge from CellPhoneShop. Please check with your credit card company to see whether the purchase is charged twice.

11. Do you take Purchase Orders?

Ans 11: Sorry, we do not accept any Purchase Orders.