Lithium Battery For T-Mobile myTouch 4G, HTC Merge, Thunderbolt

Merchant Response:

Sorry about the delay in delivery. The normal process time for regular mail is about 7-10 business days. However, sometimes due to variation of postal service in different areas, some areas may take a little longer. In case you still have not received the package over 3 weeks from the sent date, you may contact our support team at http://www.cellphoneshop.net/contactus.html for an update. Our staff can offer to re-send the order or to refund for the order upon request. Thank you.

Merchant Response:

Sorry for the problem you have encountered. This item should be a handy extra or replacement battery after fully charged. If the battery does not hold a charge properly, please let us know by contacting us at http://www.cellphoneshop.net/contactus.html within 3 months from the purchase date. You can request for a replacement, an exchange, store credit or refund. Thank you.

Merchant Response:

This 1100mAh battery will last up to 55 hours under standby mode and provide up to 120 minutes talk time. A 12 hours charge prior to first use will help to maximize the capacity on the battery. In case after the full charge, and the battery still does not provided the suggested talk or standby time, please contact our support team for a replacement to try again within 3 months from the purchase date at http://www.cellphoneshop.net/contactus.html. Thank you.

Merchant Response:

Sorry about the battery you have received. This battery should be compatible with Samsung myTouch 4G as listed in the descriptions. May you confirm with us your phone model? Is your phone myTouch 4G or myTouch 4G Slide? Please feel free to contact us at http://www.cellphoneshop.net/contactus.html within 3 months from the purchase date if you need any further assistance. Thank you.

Merchant Response:

Sorry for any inconvenience caused. The talk time and standby time of this battery is about 120 minutes and 55 hours respectively. To get the maximum capacity of the battery, you may need to charge it for 12 hours prior to first use. May you try charging the battery for 12 hours? If it still does not perform satisfactorily, please contact our support team for a replacement to try again at http://www.cellphoneshop.net/contactus.html within 3 months from the purchase date. Thank you.

Merchant Response:

The capacity of the battery is 1100mAh, it provides up to 120 minutes talk time and about 55 hours standby time according to the description. Please charge it for 12 hours to optimize the capacity to full extent prior to first use. However, if it still does not work as advertised, please do not hesitate to contact us at http://www.cellphoneshop.net/contactus.html within 3 months from the date of purchase. You can request for a replacement to try again or return the battery for exchange, store credit or refund. Thank you.

Merchant Response:

We apologize for the problem you have encountered. Normally, our support team will reply customers’ emails within 1-2 business days (excluding holidays). May you check whether the email address you left us for reply is the correct and frequently check email address or not? Sometimes, due to different email account settings, our emails will enter junk or Spam mailbox. May you check whether you can find our reply there? If not, please contact us again at http://www.cellphoneshop.net/contactus.html within 3 months from the purchase date, so that our staff can handle your case as soon as possible. Thank you.

Merchant Response:

Sorry for any inconvenience caused. May you let us know whether the battery stopped working within a short period of time, or it does not last long enough for daily operation? You may contact our support team within 3 months from the date of purchase at http://www.cellphoneshop.net/contactus.html, and request for a replacement, exchange, store credit or refund if the product does not meet your expectation. Thank you.

Merchant Response:

This battery has a capacity of 1100 mAH, 3.7V, which gives a talk time of up to 120 minuets or a standby time of up to 55 hrs as mentioned on our website. You may try charging the battery for 12 hours prior to first usage to get the maximum capacity. If the performance is not improved apparently, you may contact our support team at http://www.cellphoneshop.net/contactus.html within 3 months from the date of purchase for an exchange, store credit or refund. Thank you.

Merchant Response:

Sorry for the experience you have had with the battery. This battery T-Mobile myTouch 4G, HTC Merge and Thunderbolt according to the product description. May you check whether you are using the battery with one of these phone models? If your phone is either one of the mentioned, but the battery still does not fit into the battery slot properly, feel free to contact our support team again within 3 months from the purchase date at http://www.cellphoneshop.net/contactus.html. You can request for a replacement, exchange, store credit or refund. Thank you.

Merchant Response:

This battery should offer a talk time of about 120 minutes, or a standby time of about 55 hours. May you check whether the battery is fully charged for 12 hours prior to first usage? This full charge is for getting the maximum capacity of the battery. In case it still does not hold a charge properly as described, please let us know by contacting us at http://www.cellphoneshop.net/contactus.html within 3 months from the purchase date. You can request for a replacement, an exchange, store credit or refund. Thank you.